Thank you for shopping at https://ffoztmvo.shop, operated by Haozheng Wuhan E-commerce Co., Ltd. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of receiving your order.

  • Items must be unused, unwashed, and in original condition with tags and packaging intact.

  • Items marked as final sale, clearance, underwear, or personalized are non-returnable unless defective or damaged.

2. How to Initiate a Return

To start a return, please contact our customer support at
📧 Email: [email protected]

Include the following in your message:

  • Order number

  • Reason for return

  • Photos (if item is damaged or incorrect)

Once your request is approved, we will provide instructions and a return address. Please do not send your item back before contacting us.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method within 7–10 business days.

  • Shipping fees (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please initiate a return for the original item and place a new order separately.

5. Damaged or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.

6. Return Shipping Costs

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service.

  • If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping cost.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card provider or bank.

  3. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Information

For any questions or concerns about returns and refunds, please contact us:

Haozheng Wuhan E-commerce Co., Ltd.
📍 Room A1, Warehouse B-4, Prologis Hengtian Logistics Park,
Hengdian, Huangpi District, Wuhan, Hubei Province / 430300, China
📧 Email: [email protected]
🌐 Website: https://ffoztmvo.shop